11Ask: How long is watch gurantee?
Answer: It’s 1 year(from purchase date),only watches made in Switzerland carries out gurantee time EU recommend for 2 years.
It’s half year after watches being repaired. Presently, omega gurantee 1year after preparation. Maybe some watch manufacturers promise to prolong guarantee, it’s subject to their confirmation.
Ask: What’s the policy of returning and replacing watches?
Answer: If customers buy watches and find there is quality problem, they can ask retailor to return or replace watches according to watch policy.
But there is “7 days” and “15days”, customers could return watches within 7 days, and would replace or repair watches between 7-15days, customers would choose to repair over 15days.
Therefore, it’s important to make full use of the 7 days from date of purchase, pls check watches carefully(including watch accuracy, function ect.) in order to find the concealed quality problem. Since no one retailor is reluctant to be returned, and customers would lose the right to replace watch between 7-15days. |
